Our Repair Process
We Have a Proven and Effective Repair Process
All through your repair, a team with years of experience are at hand to provide friendly and expert advice to you. We take good care of our customers, and to ensure your comfort and relaxation we have a spacious and fully equipped lounge reception area.
All of our assessors are trained to the stringent industry standard VDA ATA. There will always be one of these skilled members of the team available to assess the damage sustained to your vehicle. The VDA ATA trained staff will ensure that your vehicle is repaired using the safest methods and techniques, taking into consideration all known safety implications when assessing the damage. They can also explain the proposed method of repair to you.
We have a selection of vehicles and trained operators to recover your vehicle safely. We also employ trained drivers to drive your car back to our bodyshop when appropriate and if recovery is not required.
It is here that your panel damage is repaired or replaced using specialist welding equipment and body alignment systems specifically designed to cope with the various and complex materials that modern vehicles are constructed from. We have 2 major crash repair jigs and 4 mini pull alignment systems for lighter damage. To avoid unnecessary costs we also specialise in SMART repairs and have invested in modern equipment to repair, rather than replace, panels where possible.
All of our panel technicians have their welding capabilities regularly assessed by the BSI (British Standards Institute) and must pass the rigorous testing criteria. They are trained to the industry recognised standard of Senior Panel ATA at an approved training centre and also attend specific manufacturer training courses.
After a panel has been repaired or replaced, it will require painting. We are careful to match our paint with the colour of your car, and have invested in computer based paint mixing smart scales to ensure the closest match possible. This is used in conjunction with a spectrometer that digitally evaluates the correct colour.
We only use environmentally approved paint and coatings and we have chosen to be regulated by the local authorities. The mixed paint is then applied to your vehicle in controlled conditions with specified application temperatures. The paint is then baked on for a factory finish in a one of our clean, dust free, sealed environments.
One of the most sensitive parts of your car is its steering geometry. This needs to be tested thoroughly to give you the assurance that it is back to manufacturers tolerances after your accident repair. This will help to ensure that your safety and that of your family isn’t compromised concerning road holding, braking, cornering, tyre wear, and general safety. We have invested significantly in the very latest state of the art technology for your safety and peace of mind.
Strip & Build
One of our highly skilled and experienced technicians will strip the damaged parts off your vehicle and rebuild it upon completion. to The technician will ensure that every part is in full working order. We will take good care and respect your property at every stage. Our facilities are clean and well designed, so there is no danger of any of your property becoming dirty or damaged.
Valet & Final Inspection
After the repair, every vehicle is thoroughly valeted inside and out to remove all repair residues and leave you ready for the road with your car back to its pre-accident condition. A senior member of staff will check off your car using the defined checklists and criteria to ensure the repairs and cleaning meet our and your expectations.
What they say about us
You simply won’t take our word for it. It’s best if you hear it from our satisfied clients.
We are able to provide our customers with Courtesy Vehicles while larger repairs are carried out. On site we have a fleet of light commercial vehicles and small hatchbacks (subject to availability). Our team will discuss courtesy vehicle hire with you and help you complete any necessary paperwork. You will need to hold a full UK driving license and return any vehicles in the same condition.